Verizon Wireless customers speak up about fee

Verizon wireless was dealing with a lot of customer backlash on Friday. That backlash forced Verizon to back off its plan to start charging customers a fee for every payment made over the phone or online.

The original plan was to charge customers $2 every month they pay their bill. That's $24 a year for customers who were paying their bill through the company's website or by phone. Verizon was calling the fee a "convenience fee" that was to go into effect January 15th.

But after customers voiced their opinions about dishing out the extra dough, the largest cell phone company decided to back down.

Friday, a few customers voiced their opinions about the change before Verizon decided to drop the plan.

"I was shocked they want to charge us more," said customer Grady Lee. "I figured they would want to take our money - not charge us to take our money. It's kind of ridiculous."

"They are just trying to find ways to increase their revenue by decreasing ours," said Donna Barnhart. She's another Verizon Wireless customer. "You think $2 a month isn't a lot of money, but when you add it up, it is."

A petition against the pending fees gathered more than 57,000 names this afternoon before Verizon reversed its course and decided not to implement the charge.

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