Software glitch leaves Vietnam veterans organizations short on cash

Published: Dec. 21, 2015 at 6:03 PM CST|Updated: Jan. 18, 2016 at 9:19 PM CST
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HUNTSVILLE, AL (WAFF) - Every American soldier vows to never forsake a fellow comrade.

But the Alabama Council for Vietnam Veterans of America feels as if their service to other veterans is being cut short this holiday season, due to the state's botched roll out of a new financial software.

"Particularly at Christmas it's been very crippling. We are about $7,000 in the rear," said Wayne Reynolds, AL President for Vietnam Veterans of America.

Monetary donations Reynolds and his fellow Vietnam veterans make when they buy and renew special license plates isn't going where it's supposed to.

In fact, it's going nowhere.

"We get the money and we give it out. It used to help and serve Vietnam veterans and their families around the state of Alabama," said Reynolds.

Reynolds says they haven't received that money from the state in at least two months.

State officials are blaming the delay on a glitch within the state's new financial software, called STAARS, or State of Alabama Accounting and Resource Systems, which came out in October.

"I want those veterans to know that there are individuals like myself, as well as other veterans organizations across the state that are willing and able to engage on their behalf, and to ensure that they don't go without," said Bill Holtzclaw, Alabama 2nd District Senator.

But Senator Holtzclaw couldn't give an exact timeline for when the check should arrive, a problem that further infuriates Reynolds.

"They keep saying, 7-10 days, 7-10 days, but we are not getting our money," said Reynolds.

Acting Director of Finance Bill Newton said in a written statement Monday that the October funds transfer is being finalized, with the November transfer due to take place later this week.

Vietnam Veterans of America is not the only vendor who isn't currently receiving their payments as a result of STAAR's glitch. A number of other organizations and contractors have also been impacted.

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