HUNTSVILLE, AL (WAFF) - For the past few days you have heard about a number of complaints levied against United Propane Gas. Customers told us they are forced to pay a higher price than what they have contracted for.
The company released an official response Friday, after more than 100 people took their complaints about United Propane Gas to the Alabama Attorney General, including George Montgomery of Athens.
Montgomery said he signed a contract guaranteeing him a price of less than $2 per gallon for propane. He said they filled his tank without permission and left him with a bill for double the contracted price.
Officials with United Propane said those people would be given a credit back onto their account. The company issued a response Friday afternoon saying they ran out of pre-buy gas on Jan. 21.
They said, "Unfortunately, gas we pre-bought to cover pre-buy for our customers is not available right now because of the shortage. We are hoping sometime after Feb. 15, it will be available for us to take to them."
Company officials said they are still limiting deliveries to homes, commercial, school and government locations.
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