DECATUR, Ala. (WAFF) - Decatur Utilities will suspend disconnections due to nonpayment for two months beginning Monday.
From January 11 until March 15, DU customers will not be disconnected from utility services in an effort to assist during the pandemic.
General Manager Ray Hardin said the move is being made due to the recent rise of COVID-19 cases in the Decatur area.
“Many of our customers are still being affected financially by the pandemic,” Hardin said. “We feel it is important that DU take this action in hopes of helping them work through this difficult time.”
Customers will be responsible for the full bill amount accrued until payment is made.
DU encourages customers who have been impacted by COVID-19 to:
- Continue making payments on their account when possible to avoid accruing a large balance.
- Call Customer Service (256-552-1400 Opt. 4) well in advance of Monday, March 15th if they are unable to make payment by that time.
- Take advantage of community resources available for utility bill assistance.