Lack of police response has citizens concerned - WAFF-TV: News, Weather and Sports for Huntsville, AL

Lack of police response has citizens concerned

It's a walking trail on the outskirts of safety.

The Indian Creek Greenway lies along Old Madison Pike in the city of Huntsville.

Some recent car break-ins have walkers concerned, but they're concerned about the police response.

WAFF 48 talked with a woman who says she got no response after dialing 9-1-1.

After she and her infant returned from a walk on the trail, she realized her car had been broken into.

Unable to reach her husband, she dialed 9-1-1.

Instead of sending an officer to help, she was given another number.

The rest of the story is tonight's WAFF 48 Investigator's Report.

"Don't depend on the police force to come help you."

It's a bad taste left in the mouth of Stephen and Jennifer Case.

They moved to Huntsville from Tallahassee, Florida just 5 months ago.

A young couple raising a 9 1/2 week old son, in a town they picked from hundreds.

"We picked Huntsville from anywhere in the world."

But their pick has been tainted, so to speak.

"Came back and found the car had been vandalized and her purse had been stolen," said Stephen.

It happened after Jennifer returned from a walk through the Indian Creek Greenway.

With infant in hand, Jennifer dialed 9-1-1.

To her dismay, she says HPD rejected her.

"I was really in shock that no officer would come out and help me," says Jennifer. 

"The 9-1-1 operator told her she needed to call another number, that the policy here was not to dispatch someone to come out," says Stephen. 

That "policy" is what the Cases are so confused about.

They believe this wouldn't have happened elsewhere.

According to Jennifer, if she could have chosen a police department, it would've been Madison, simply because of a jurisdiction line.

Madison Police told her they respond to all 9-1-1 calls, while Huntsville Police said it was against their policy in that type of situation.

"What is this policy that governs the police dept doesn't respond to people in need of help?"

A look around the parking lot shows this isn't the first break-in.

It's a shattered feeling of safety for Jennifer.

"They don't do their jobs, they don't do it properly, they don't care, there was no compassion."

We spoke with Huntsville Police Department Public Information Officer Wendell Johnson.

He says they only respond to life-threatening emergencies. Property calls are directed to another police officer to take down a report.

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