Huntsville physician streamlining the patient experience - WAFF-TV: News, Weather and Sports for Huntsville, AL

Huntsville physician streamlining the patient experience

(Source: RNN) (Source: RNN)
HUNTSVILLE, AL (WAFF) -

A Huntsville doctor's office is using online technology and advanced personnel to enhance the patient experience. And patients say it's working.

"We're looking at new ways we can deliver primary care to our community," said Dr. Brooke Uptagrafft, a family medicine physician at BrookeMD Primary Care.

This sounds like a lofty goal, and it's one that's resonating with patients like Charity Stewart. She said she used to feel like there was a barrier between her and doctors. But that's not the case here.

One part of Uptagrafft's approach is to give more time to the patients rather than just a few moments, according to Stewart. She said the extra time helps them address treatments that are based on her specific needs.

"I feel like she is willing to take the time to get to know me and who I am and what my needs are as a patient," said Stewart.

Uptagrafft's patients can check in on a screen right in the lobby. They can pay their co-pay with that screen and even answer some basic medical inquiries, such as if they need a flu shot.

New patients fill out their forms via the "online patient portal" and there is no need for duplication, according to Uptagrafft.

"Once that preregistration has been completed, then the patients will be notified by our public relations coordinator to fill out their medical history online," Uptagrafft said. "We are streamlining that process so that the information is already in the charts by the time the patient comes in."

She said patients are then assigned to a certified registered nurse practitioner. These nurse practitioners are trained to prescribe medications and manage chronic conditions like diabetes, high cholesterol and high blood pressure. They can also take care of lower acuity things, such as ear infections.

It's common for a doctor to have offices in several cities and a huge patient load. Uptagrafft described that mode as the old fee-for-service model. She said her office is more of an "outcomes-based model." 

"I oversee three nurse practitioners in our office, and we use a very different collaborative approach than a lot of primary care offices use," she said.

She said those collaborations are done every day.

For more information on BrookeMD Primary Care, click here.

Copyright 2016 WAFF. All rights reserved.

Report an Error | Submit a Tip to WAFF 48

  • NewsMore>>

  • Who takes over Huntsville government if Battle wins governor's race?

    Who takes over Huntsville government if Battle wins governor's race?

    Friday, April 28 2017 10:35 PM EDT2017-04-29 02:35:11 GMT
    Huntsville Mayor Tommy Battle (Source: WAFF file)Huntsville Mayor Tommy Battle (Source: WAFF file)

    Huntsville Mayor Tommy Battle says he needs to correct the state of the state. He announced his candidacy for the 2018 governor's race.

    More >>

    Huntsville Mayor Tommy Battle says he needs to correct the state of the state. He announced his candidacy for the 2018 governor's race.

    More >>
  • Redstone Arsenal to close down horse stables

    Redstone Arsenal to close down horse stables

    Friday, April 28 2017 10:08 PM EDT2017-04-29 02:08:46 GMT
    Source: Garrison PAO Chris ColsterSource: Garrison PAO Chris Colster

    The stables on Redstone Arsenal have been there for more than 30 years, but now, horse owners have been given just a few weeks to find a new location to board their horse.

    More >>

    The stables on Redstone Arsenal have been there for more than 30 years, but now, horse owners have been given just a few weeks to find a new location to board their horse.

    More >>
  • Get weather prepared: Basic generator safety guidelines

    Get weather prepared: Basic generator safety guidelines

    Friday, April 28 2017 9:31 PM EDT2017-04-29 01:31:55 GMT
    Source: WAFFSource: WAFF
    With the threat of severe weather looming, it’s important to remember some basic generator safety guidelines. The Red Cross has a whole host of tips available on choosing and operating a generator.  Keep in mind the threat of carbon monoxide when using a generator. The Red Cross also provides safety guidelines to prevent carbon monoxide poisoning.  Already have a generator? Regular maintenance is crucial to ensure it's operational when severe weather strikes.  ...More >>
    With the threat of severe weather looming, it’s important to remember some basic generator safety guidelines. The Red Cross has a whole host of tips available on choosing and operating a generator.  Keep in mind the threat of carbon monoxide when using a generator. The Red Cross also provides safety guidelines to prevent carbon monoxide poisoning.  Already have a generator? Regular maintenance is crucial to ensure it's operational when severe weather strikes.  ...More >>
Powered by Frankly