Verizon to transfer dozens from Huntsville call center - WAFF-TV: News, Weather and Sports for Huntsville, AL

Verizon to transfer dozens from Huntsville call center

Verizon Wireless officials have confirmed that the company is shutting down the Government Customer Operations work within its call center in Research Park. (Source: WAFF) Verizon Wireless officials have confirmed that the company is shutting down the Government Customer Operations work within its call center in Research Park. (Source: WAFF)

Verizon Wireless officials have confirmed that the company is shutting down the Government Customer Operations work within its call center in Research Park. The work will now be handled at Verizon's facility in Hanover, Maryland.

"We have made a very difficult but necessary business decision to transition the work of our Government Customer Operations at our Huntsville, AL location, beginning in January 2017." Verizon spokesperson Kate Jay told WAFF 48 on Thursday morning. "We've got extra capacity in our Hanover, MD GCO center and we're doing this to make the best possible use of our existing real estate. We remain committed to Huntsville. More than 1000 employees will remain at our 475 Quality Circle facility in Huntsville."   

Jay tells us about 175 employees will be affected by the move in the GCO.

At the same time, Verizon is reaffirming its commitment to keeping Huntsville's call center open, even after it announced several other call centers in other states will close Wednesday.

Published reports from multiple outlets show Verizon workers in Lincoln, Nebraska, Henrietta, New York, Rancho Cordova, California and Bangor, Maine were told their call centers will be closing in January.

 Reports from New York quote a Verizon spokesman as saying some of that work will be moved to other call centers around the country.

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