Exploring the SeeClickFix process - WAFF-TV: News, Weather and Sports for Huntsville, AL

SeeClickFix Click here to report

Exploring the SeeClickFix process

Potholes and other nuisances are often reported through the SeeClickFix map and mobile app. (Source: WAFF) Potholes and other nuisances are often reported through the SeeClickFix map and mobile app. (Source: WAFF)
HUNTSVILLE, AL (WAFF) -

You follow the two quick steps to file a report on SeeClickFix, but what happens next in order to get the problem fixed? 

The City of Huntsville says they take action to resolve all service requests. 

"We do tend to average about 275 issues a month, and a third of those are generated by the city itself," said Kelly Schrimsher. 

Complaints, issues, and concerns constantly pour in - and you want answers.

A list of questions and answers are documented for previous issues. For instance, someone reported their neighbor's high grass. Two weeks went by with a no response. 

To answer your question, Huntsville enforces an ordinance for grass over eight inches. If you don't comply you have 14 days to cut it, or the city will do it for you, then bill you. But no one is cutting grass these days. 

"Our top three consistently are potholes, street light repair and drainage," said Schrimsher. 

Those are common problems in every city faces. Take a look at the interactive map under the SeeClickFix section to see the number of drainage, potholes, and street light repairs reported daily. 

If you feel like you're not being heard, Kelly Schrimsher with Huntsville Connect says that's not so. 

"Well, they are all important. We place a priority on getting them in the queue and getting them in the process right away, but some of the repairs may take longer than others," Schrimsher said. 

Schrimsher encourages everyone to keep filing reports through the SeeClickFix map and mobile app. 

Copyright 2016 WAFF. All rights reserved.

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