Cancer patient Ansley Smith's lost luggage found - WAFF-TV: News, Weather and Sports for Huntsville, AL

Madison cancer patient reunited with luggage after airline trouble

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Ansley Smith (Source: Family Facebook page) Ansley Smith (Source: Family Facebook page)

A Madison girl is in Florida undergoing aggressive cancer treatment, but her family says they had some trouble getting there.

Ansley Smith, 6, was diagnosed with stage 3 Rhabdomyosarcoma earlier this year and has been receiving treatment at St. Jude Children's Research Hospital in Memphis, Tennessee. Earlier this week, Ansley and her parents headed to Jacksonville, Florida for a new treatment.

Getting there, however, was a challenge, according to the girl's family. Cassie Smith, Ansley's mom, posted about their journey on social media. Cassie said their original flight to Jacksonville was canceled and they received poor customer service from the airline, U.S. Airways. The delay in their flight meant Ansley missed her medication and feeding schedule.

When they arrived in Florida several hours after they were scheduled to be there, their luggage had been lost. Many of Ansley's medical supplies were inside her luggage.

According to Cassie, a medical supply company in Jacksonville set Ansley up with new medical supplies until her bags could be found. Cassie said they finally received their last bag on Wednesday.

Cassie said she was surprised at the poor service they received and she spoke with several managers with the airline. Finally she said she spoke with a manager at the corporate headquarters who apologized for the incident.

We contacted the airline company and are waiting for a response. 

The Smith family will be in Jacksonville for the next eight weeks as Ansley undergoes proton treatment. To keep up with Ansley's treatment, visit her blog or Facebook page.

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