Customers accuse contractor of walking away with money - WAFF-TV: News, Weather and Sports for Huntsville, AL

Customers accuse contractor of walking away with money for repairs

Posted: Updated:
  • Local NewsMore>>

  • Huntsville woman stabbed with kitchen knife, police say

    Huntsville woman stabbed with kitchen knife, police say

    Wednesday, September 17 2014 7:30 AM EDT2014-09-17 11:30:38 GMT
    A Huntsville woman was stabbed in the leg with a kitchen knife. (Source: MGNOnline)A Huntsville woman was stabbed in the leg with a kitchen knife. (Source: MGNOnline)
    Huntsville Police Department responded to a Domestic Violence call on the 100 block of Mason Court at approximately 12:10 a.m.More >>
    Huntsville Police Department responded to a Domestic Violence call on the 100 block of Mason Court at approximately 12:10 a.m.More >>
  • Police: Woman screams at intruder

    Police: Woman screams at intruder

    Wednesday, September 17 2014 7:16 AM EDT2014-09-17 11:16:10 GMT
    A Huntsville woman woke up to find an unknown male in her home. (Source: MGNOnline)A Huntsville woman woke up to find an unknown male in her home. (Source: MGNOnline)
    The Huntsville Police Department responded to a robbery call in the 3500 block of Nathalee Avenue at approximately 1:00 a.m. Wednesday.More >>
    The Huntsville Police Department responded to a robbery call in the 3500 block of Nathalee Avenue at approximately 1:00 a.m. Wednesday.More >>
  • Breaking

    Hit and run suspect free on bond

    Hit and run suspect free on bond

    Wednesday, September 17 2014 6:48 AM EDT2014-09-17 10:48:35 GMT
    Police monitored activity around this SUV Monday. (Source: WAFF)Police monitored activity around this SUV Monday. (Source: WAFF)
    The woman accused in a deadly hit and run Sunday night is now free on bond.Madison County jail officials confirm 31 year old LaTonya Haley was released on $15,000 bond just before 10:30 Tuesday night.More >>
    The woman accused in a deadly hit and run Sunday night is now free on bond.Madison County jail officials confirm 31 year old LaTonya Haley was released on $15,000 bond just before 10:30 Tuesday night.More >>
NASHVILLE, TN (WSMV) -

Spring is the season for all types of home improvements, but one contractor's office sits empty while former customers say they're out thousands of dollars for work that wasn't finished.

Imagine saving for a big job, paying a contractor and never hearing from him again.

Ron and Charlotte Morris live on a fixed income and saved up to pay for new windows and a new back door.

They hired Residential Services out of Middle Tennessee and paid more than $3,000 for a down payment.

But no one from Residential Services ever showed up, so the couple started calling.

"They didn't answer. Nobody answered," said Charlotte Morris.

Ron Morris then went to the address for Residential Services, and contractor David Simmons was there.

"He flat out told me he didn't order my windows - that he's not going to do the job," Ron Morris said. "I called him a few choice words and told him he was a thief."

There was something else the Channel 4 I-Team discovered.

The Morrises made their down payment on Nov. 15, and Residential Services' contractor license expired 15 days later.

Ron Morris says he told Simmons that he was going to file theft charges with the police.

"I threatened legal action, and he said, 'You can't do anything, because it's not a legal offense,'" Ron Morris said.

Even though a video on the company's website proclaims Residential Services has an 'A' rating from the Better Business Bureau, that's no longer the case.

It's now an 'F' rating due to additional complaints like this one - that windows were improperly installed, caulk was cracking, water entering homes.

No one from the company would return a call from the Channel 4 I-Team after two months.

We went to the office last week, but it's locked and empty inside.

So we went to Simmons' house to ask about all the complaints, but he quickly closed the door and wouldn't answer our questions.

Other calls and emails to Simmons for comment have not been returned.

As for the Morrises, they had no choice but to pay again for the windows and hire someone else to put them in.

Copyright 2014 WSMV (Meredith Corporation). All rights reserved.

  • Inside WAFFMore>>

Powered by WorldNow

1414 North Memorial Parkway
Huntsville, AL 35801
256-533-4848

WAFF Is a Proud Member
of the Raycom Family of Stations


FCC Public File
EEO Report
Closed Captioning

All content © Copyright 2000 - 2014 Worldnow and WAFF. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.