Police report quicker response after Colbert Co. 911 change - WAFF-TV: News, Weather and Sports for Huntsville, AL

Police report quicker response after Colbert Co. 911 change

The change to Colbert Co. dispatch results in quicker response in Leighton and Littleville. The change to Colbert Co. dispatch results in quicker response in Leighton and Littleville.
COLBERT COUNTY, AL (WAFF) -

Some Colbert County neighborhoods could receive a faster response time from emergency responders after two city police departments turned their dispatch over to Colbert County EMA.

Dispatchers at the county 911 office started taking calls for Leighton and Littleville on Monday. They report having run into no problems so far with the switch. Both police chiefs have noticed a faster response time to calls in their jurisdictions.

Before the switch, if someone called 911 from those areas, the 911 operator would take the information and then transfer the call to the police dispatcher, and then the police department would send out an officer.

The switch effectively cuts out the middleman, making the process smoother and faster. Officials said when it comes to emergencies, every second counts.

"It saves a lot of time and it also prevents a lot of information from being lost or misconstrued in any way," said Michael David Smith with the Colbert County EMA. "We're able to talk directly to the officer so there's very low chance of errors being made."

EMA officials said they believe the new dispatch system could expand, though there are no current plans to add more towns or cities to the system. Officials said they are open to helping law enforcement across the county in any way possible.

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