22-year-old cat gets life-saving medication after nearly week-lo - WAFF-TV: News, Weather and Sports for Huntsville, AL

22-year-old cat gets life-saving medication after nearly week-long UPS delay

CHARLOTTE, NC (WBTV) -

Last week's snow storm is still causing big problems in Charlotte. A week after the snow started, UPS is facing a major backlog of deliveries.

We found one man who waited for a week to get a delivery of his cat's life-saving medication.

Norman the cat is nearly 23-years-old, and needs special medicine for cats that comes from a pharmacy in Houston. Owner Jeff Osborne paid for overnight delivery early last week, but says Norman's medicine was being held at the UPS Charlotte hub for seven days.

When WBTV talked with Osborne on Tuesday night, he said he'd documented everything that's happened since his package was supposed to arrive.

He said he'd been on the phone with UPS for more than 15 hours, and won't stop until he gets his delivery.

"I am optimistic that anybody can help me. It couldn't be worse, I'm not getting my package right?," he said.

Osborne is waiting on life saving medication for his best friend, Norman.

"Norman is my best buddy. He's my best pal," Osborne said. "I didn't expect it on Wednesday because it was snowing all day. I kind of expected it Thursday afternoon. Really expected it on Friday."

Osborne says he tried several times to pick up the medicine himself, but no luck. At almost 23 years old, Norman has already beaten the odds, and his best friend hopes he'll continue with or without the medicine.

"I just hope that nothing long term detrimental is going to happen to him because of it," Osborne said.

WBTV made some calls and put Osborne directly in touch with top public relations official at UPS. Ten minutes later, the phone rang and this time another UPS manager was on the line.

The pharmacy in Houston shipped a new dose of medicine and UPS guaranteed they'd deliver the medicine first thing in the morning.

"That's a heck of a lot better information than I had five minutes ago so that's pretty good," Osborne said.

WBTV learned on Wednesday morning that Osborne received Norman's medicine around 6 a.m. Wednesday morning.

A spokeswoman for UPS sent WBTV the following statement:

UPS continues to have a backlog of packages in Charlotte impacted by last week's storms throughout the Southeast, Mid-Atlantic and Northeast. Processing delays may continue for several days.  Customers can track their shipments on UPS.com for the latest delivery status.

Copyright 2014 WBTV. All rights reserved.

  • NewsMore>>

  • Brandon: Temps will be into the mid to upper 30s for most of the TN Valley

    Brandon: Temps will be into the mid to upper 30s for most of the TN Valley

    Thursday, January 18 2018 5:17 AM EST2018-01-18 10:17:54 GMT

    Another cold morning out there today, but this is the beginning of the end of the cold! Temperatures out there in the low teens for most of the Valley this morning, with the wind chill into the single digits for some spots. 

    More >>

    Another cold morning out there today, but this is the beginning of the end of the cold! Temperatures out there in the low teens for most of the Valley this morning, with the wind chill into the single digits for some spots. 

    More >>
  • Snow Day in the Valley: January 16, 2018

    Snow Day in the Valley: January 16, 2018

    Tuesday, January 16 2018 12:42 PM EST2018-01-16 17:42:11 GMT
    (Source: Shannon Anderson)(Source: Shannon Anderson)

    School and business closures led to a morning of fun in the snow for some across the Tennessee Valley. These are some of our favorite shots of the day so far. You can send us your own photos/video by posting them to Facebook, Twitter or Instagram and including the #WAFF48 tag. Alternatively, you can upload your pictures here: http://pix.waff.com/ Limestone County, Ala. - Commission Turning white at Ingall's Harbor. pic.twitter.com/2fPc270aS5 — Decatur Parks & Rec ...

    More >>

    School and business closures led to a morning of fun in the snow for some across the Tennessee Valley. These are some of our favorite shots of the day so far. You can send us your own photos/video by posting them to Facebook, Twitter or Instagram and including the #WAFF48 tag. Alternatively, you can upload your pictures here: http://pix.waff.com/ Limestone County, Ala. - Commission Turning white at Ingall's Harbor. pic.twitter.com/2fPc270aS5 — Decatur Parks & Rec ...

    More >>
  • Teen arrested in Madison hotel shooting

    Teen arrested in Madison hotel shooting

    Monday, January 15 2018 4:38 PM EST2018-01-15 21:38:53 GMT
    (Source: Raycom Media)(Source: Raycom Media)

    Madison police have arrested an 18-year-old in connection to the weekend shooting at Country Inn & Suites on Westchester Drive.

    More >>

    Madison police have arrested an 18-year-old in connection to the weekend shooting at Country Inn & Suites on Westchester Drive.

    More >>
Powered by Frankly