Utility customers brace for post-freeze bills - WAFF-TV: News, Weather and Sports for Huntsville, AL

Utility customers brace for post-freeze bills

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Customers have already begun reporting bills that are tens, and in some cases more than $100 higher than usual. Customers have already begun reporting bills that are tens, and in some cases more than $100 higher than usual.
HUNTSVILLE, AL (WAFF) -

An alert to Huntsville Utilities customers – the company says to expect a larger than normal bill to come in the mail.

Representatives said it's because of the record low temperatures from earlier in January, as Huntsville Utilities customers eclipsed an energy usage record. Customers have already begun reporting bills that are tens, and in some cases more than $100 higher than usual.

Madison County mother Lisa Archer said she opened her bill and thought, "Oh my God, how am I going to pay this?" Her bill, usually around $180, was over $250. 

The utility provider said the other reason bills are higher this month is because of energy use over the holidays. Archer said she anticipated that, and didn't put up Christmas lights this season, but ultimately it was the record-setting temperatures that got her and many other customers.

Huntsville Utilities said if you are running into issues paying your energy bill, call them immediately. They have several payment options they can discuss with customers.

"We really need to drive home: call us now. Don't wait until the bill is due. The last thing we want to do is cut a customer off, but unfortunately we have to do that," said Bill Yell.

Huntsville Utilities said they are working with different agencies in the community that can help with financial assistance. Customers have to call to find out more about those programs.

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