Smoother surfing for healthcare site, but burdens remain - WAFF-TV: News, Weather and Sports for Huntsville, AL

Smoother surfing for healthcare site, but burdens remain

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Signs of progress and improvement can be found at the healthcare website. Signs of progress and improvement can be found at the healthcare website.
Signing on at times of peak usage can still be problematic. Signing on at times of peak usage can still be problematic.
HUNTSVILLE, AL (WAFF) -

President Obama said the Healthcare.gov website is fixed. White House officials said by noon Monday, 375,000 people visited the site. This follows last night's deadline to get the site in working order after two months of repeated issues.

The site seems to be working much faster than before, but that doesn't mean we are out of the woods just yet. It is still possible to think you've signed up and not get coverage, and at peak times, just signing on can still be a burden.

WAFF checked the website periodically to see if it was running smoothly. Around 10 a.m. Monday, there was a two minute wait to sign up. By 1 p.m., that wait had increased to five minutes. Just before 3 p.m., there was no wait at all.

Those results are very different from the way the system was when it was originally supposed to go online. The Obama administration brought in management consultant Jeff Zients to fix it.

"After clearing through fewer than 100 bugs across the entire month of October, the speed has more than tripled with over 400 bugs fixed – eliminating critical glitches and making improvements to the consumer experience throughout the site," he said.

Thousands of Americans are now running into a new queuing system that says the site is busy and asks to contact you later at a better time, something the White House calls an improvement.

The next deadline the Obama administration faces is three weeks away. Dec. 23 is the last day to sign up for coverage that will begin Jan.1.

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