EBT glitch: what happened? - WAFF-TV: News, Weather and Sports for Huntsville, AL

EBT glitch: what happened?

BATON ROUGE, LA (WAFB) -

State officials are hashing out what happened during Saturday's electronic benefits transfer (EBT) problem.

Shoppers in Mansfield and Springhill, LA Walmarts lined up to buy groceries when it was discovered the available balance was not being checked before the card holders were checking out.

"Well, our initial findings by DCFS is that no unauthorized taxpayer dollars were used in Louisiana on Saturday," according to Trey Williams with Department of Children and Family Services. "So what we found was this was a failure by Xerox, who is our contractor, to provide EBT services here in the state of Louisiana as well as about a dozen other states."

Williams says they have in place procedures that should have been followed. "What they are to do in situations just like this is, they can actually call Xerox, they have a number they can call and they can actually receive authorization of purchases up to $50. That is the emergency plan in place that is specified with Xerox and the contract and retailers are very aware of," says Williams.

Williams says they will go after people attempting to steal. "If anybody was trying to scam the system they were not able to do so on Saturday. Even though the pictures that people see were upsetting and it was upsetting to us and very disheartening that people would try and take advantage of the system," says Williams.

 Copyright 2013 WAFB. All rights reserved.

  • NewsMore>>

  • Eric: Midweek cold front will bring rain, storms

    Eric: Midweek cold front will bring rain, storms

    Monday, February 19 2018 1:38 PM EST2018-02-19 18:38:00 GMT

    Skies will remain partly to mostly cloudy for the rest of your Monday afternoon.

    More >>

    Skies will remain partly to mostly cloudy for the rest of your Monday afternoon.

    More >>
  • 4 arrested in connection to a string of vehicle thefts

    4 arrested in connection to a string of vehicle thefts

    Friday, February 16 2018 4:45 PM EST2018-02-16 21:45:50 GMT
    Three adult males and one juvenile were arrested in Limestone County on Thursday after a four-hour manhunt and charged with multiple counts stemming from a string of vehicle thefts.Three adult males and one juvenile were arrested in Limestone County on Thursday after a four-hour manhunt and charged with multiple counts stemming from a string of vehicle thefts.

    A ground search ensued that lasted about four hours and covered approximately six miles, ending a few hundred yards east of Hays Mill Road where the suspects were caught in a hunting stand/shoot house.

    More >>

    A ground search ensued that lasted about four hours and covered approximately six miles, ending a few hundred yards east of Hays Mill Road where the suspects were caught in a hunting stand/shoot house.

    More >>
  • 2 juveniles arrested for making terrorist threats, Limestone Co. Sheriff reports

    2 juveniles arrested for making terrorist threats, Limestone Co. Sheriff reports

    Friday, February 16 2018 3:29 PM EST2018-02-16 20:29:54 GMT

    Just before 2 p.m. Friday, the Limestone County Sheriff's Office reported via Twitter that two juvenile students had been arrested for making terrorist threats. 

    More >>

    Just before 2 p.m. Friday, the Limestone County Sheriff's Office reported via Twitter that two juvenile students had been arrested for making terrorist threats. 

    More >>
Powered by Frankly