Giant Eagle stepping up after GetGo gasoline mixup - WAFF-TV: News, Weather and Sports for Huntsville, AL

Giant Eagle stepping up after GetGo gasoline mixup

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Royal Car Care, 1404 Pearl Road, Brunswick, OH Royal Car Care, 1404 Pearl Road, Brunswick, OH
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BRUNSWICK, OH (WOIO) -

Customers who purchased regular gasoline at the Giant Eagle/ Get Go gas station at 3440 Center Road in Brunswick may have purchased pure ethanol due to a delivery mix-up.

"I wasn't happy. It wasn't like it said alcohol on the side of it. So you just went for it and assumed it was gasoline," says customer Robert Kripps.  " I got a call yesterday, by the way the gas you got was pretty much pure alcohol."

Only 87 octane fuel purchased between 7:45pm on Sunday, July 28, 2013 and 2:30pm on Monday, July 29, 2013 is affected.

Motorists are urged to contact Giant Eagle at 1-800-553-2324 for further instructions. You should not operate your vehicle until you speak with Giant Eagle representatives.

Jason Karsten is a mechanic at Royal Car Care in Brunswick. He says he's worked on nearly 20-cars affected by the ethanol mix up and even more customers are lined up.

"Anything within the fuel system can become damaged. Fuel pump injectors are not unfortunately, cheap repairs. The worst case when it comes to replacing and engine can be very costly," says Karsten.

Of additional concern locally is the disposal of Ethanol purchased in portable containers. Currently, Giant Eagle has not issued a release regarding the collection of the unwanted fuel. "It is imperative that residents do not dispose of this unwanted ethanol by pouring it down drains or into streams or storm sewers," said James Baird, Chief of the City of Brunswick Division of Fire. "Ethanol is extremely flammable, and dangerous to the environment, and we encourage everyone to contact Giant Eagle's 800 number with their concerns."

Disposal of any hazardous substance in storm sewers, drains or streams is illegal and extremely dangerous to the environment and your personal safety.

Giant Eagle released the following statement regarding the GetGo Brunswick fuel incident:

We at Giant Eagle, Inc. take the safety and well-being of our customers and Team Members very seriously.  Since yesterday we have been actively making outreach to the approximately 500 GetGo customers who purchased fuel during the time period in question.  These efforts are ongoing.

Any customer who believes he or she may have been affected is encouraged to call Giant Eagle at 1.800.553.2324 and we will do everything possible to make this unfortunate situation right.  This includes, but is not limited to, covering all costs related to damage of our customers' vehicles.

We are deeply sorry that this occurred and we are working closely with our fuel supplier to minimize the chance of this happening in the future.  GetGo works diligently to ensure that we offer only the highest quality fuels and we sell all fuels with a 100% guarantee.

Thank you.

Copyright 2013 WOIO. All rights reserved.

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