Metro water customer discovers reason for unusually high bill - WAFF-TV: News, Weather and Sports for Huntsville, AL

Metro water customer discovers reason for unusually high bill

Posted: Updated:
  • Local NewsMore>>

  • Decatur Police respond to shooting

    Decatur Police respond to shooting

    Friday, July 25 2014 8:56 PM EDT2014-07-26 00:56:01 GMT
    Decatur Police responded the scene of a shooting.It happened the 800 block of Tammy Road. According to Decatur Police, one man and one woman were shot.More >>
    Decatur Police responded the scene of a shooting.It happened the 800 block of Tammy Road. According to Decatur Police, one man and one woman were shot.More >>
  • Music store owner makes guitars gently weep

    Music store owner makes guitars gently weep

    Friday, July 25 2014 8:09 PM EDT2014-07-26 00:09:34 GMT
    People say when you walk into T Shepards' discount music on Oakwood Avenue, you are hit, immediately with a vibe telling you this is an unusual store. They sell just about everything dealing with string instruments, and Tom also mends instruments resulting in broken dreams.More >>
    People say when you walk into T Shepards' discount music on Oakwood Avenue, you are hit, immediately with a vibe telling you this is an unusual store. They sell just about everything dealing with string instruments, and Tom also mends instruments resulting in broken dreams.More >>
  • Retired teacher claims student's grades altered to passing

    Retired teacher claims student's grades altered to passing

    Friday, July 25 2014 7:25 PM EDT2014-07-25 23:25:17 GMT
    Allegations of grade-changing and cheating. A former Huntsville City School teacher is making those claims. The retired teacher said at least one of her former student's grades were altered in order for the student to pass.More >>
    Allegations of grade-changing and cheating. A former Huntsville City School teacher is making those claims. The retired teacher said at least one of her former student's grades were altered in order for the student to pass.More >>
NASHVILLE, TN (WSMV) -

Two people who live in the same area and use the same amount of water each month pay wildly different rates, and the reason could have you checking your bills more closely.

Every time Betty Underhill washes the dishes or does a load of laundry, she can't help but get upset all over again - not for herself, but for longtime friend Dr. Jerry Maynard.

"I was helping him pay his bills, and I looked at his water bills and I thought how can he be using three times the amount on water that I am and he's living alone," Underhill said.

Underhill, who lives in Old Hickory, pays about $14 a month for her Metro Water Services bill. Maynard, who lives a few miles away in Hermitage, pays about $42 a month for the same amount of water.

Initially, Underhill thought it must be some sort of clerical error, so she went speak with someone at Metro Water.

But when she finally talked to a supervisor, she couldn't believe what she heard.

"She said, 'The difference is your bill water is piped through a five-eighth-inch pipe and his comes through a one-inch pipe,'" Underhill said. "I thought this makes absolutely no sense. No sense."

"I've never heard of a situation like this," said John Kennedy, with Metro Water Services.

Kennedy said when Maynard's townhome was built, the developer installed larger meters typically seen in businesses instead of the standard five-eighth-inch residential size.

One-inch meters deliver more water faster, but they also have higher rates.

"If you're a business, for example, and you consume a massive amount of water, we have to have more infrastructure in place to be able to serve you," Kennedy said. "We would encourage him to at least explore the possibility to replace that meter with a standard size."

But making that switch only happens on the customer's dime. That's not an option, says Underhill.

"That doesn't feel fair to me. That doesn't seem right," she said.

While Metro Water says this type of situation is rare, they say everyone should check their bill to see what size meter they have. If you have a one-inch box and would like a smaller meter, just call the water company's customer service line.

Copyright 2013 WSMV (Meredith Corporation). All rights reserved.

Powered by WorldNow

1414 North Memorial Parkway
Huntsville, AL 35801
256-533-4848

WAFF Is a Proud Member
of the Raycom Family of Stations


FCC Public File
EEO Report
Closed Captioning

All content © Copyright 2000 - 2014 Worldnow and WAFF. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.