Ruth family says insurance adjusters are delaying cleanup

MARSHALL COUNTY, AL (WAFF) - People are busy cleaning up storm damage all across the valley, but what do you do when you can't clean up? One woman said her home is destroyed but her hands are tied.

"I've never been in a war zone, but this has to be something similar because everything's devastated," said Deborah Head. She lives in the Marshall County community of Ruth and lost her home in last week's tornado.

It's been more than a week now since the storm, but her insurance adjuster hasn't shown up to survey the damage yet.

"If he would only come-- he or she or whomever it is-- if they would only come, we could get started cleaning up," said Head.

The Heads have gone through their home and collected all of their personal belongings, but as for all of the debris, they can't touch a thing. They've had tons of volunteers come by and offer to help clean up in any way, but the Heads said they had to turn them away.

"The crews of church groups, students and friends-- they're all coming, wanting to help and wanting to start cleaning this debris up. They can't until we get the insurance adjuster here to give us the go ahead," she said.

Head said she's talked to her insurance agent, but agents can't give damage estimates.

They're still waiting, but they're not worried.

"My mother's alive, I'm alive, my husband's alive. I can get me some more stuff and I'll plant me another tree. [I plan on rebuilding] right here. My husband said he was going to sit by that pool in flowered shorts and flip flops for the rest of his life. So, you'll find him sitting by that pool when we rebuild. We can't wait," she said.

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